Effective communication in an organization is crucial. For once, it affects productivity at work and could also determine brand popularity where customers are involved. In this case, any modern business should seek to invest in workplace communication training to help improve the level of interaction among workers or between employees and clients. Besides, there is need for clear guidelines on how information is handled within the organization.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
For companies that issue press statements or any other form of external messages, there should be a specific person doing it. Companies could come up with a corporate affairs department to take care of such tasks. This helps in maintaining the company image. It is not appropriate to have just anyone speaking on behalf of the company. This actually could create confusion and there may end up with misguiding information even among staff members.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Employees ought to keep face to face talks at professional level. They should practise courtesy and proper use of language at work. Many businesses have comprehensive code of conduct each employee is given to read and commit when beginning their work.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
For companies that issue press statements or any other form of external messages, there should be a specific person doing it. Companies could come up with a corporate affairs department to take care of such tasks. This helps in maintaining the company image. It is not appropriate to have just anyone speaking on behalf of the company. This actually could create confusion and there may end up with misguiding information even among staff members.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Employees ought to keep face to face talks at professional level. They should practise courtesy and proper use of language at work. Many businesses have comprehensive code of conduct each employee is given to read and commit when beginning their work.
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